Flayrn – Delivery, Shipping & Peace of Mind / Privacy & Data Protection
🚚 Flayrn — Shipping & Delivery
At Flayrn, we curate thoughtfully selected pieces designed to support everyday living. To ensure peace of mind, all orders include fully tracked delivery, allowing you to follow your journey at every stage.
Delivery Times
- Standard UK Delivery: Most orders arrive within up to 15 business days.
- Extended Timelines: For full transparency, delivery may take up to 25 business days in some cases due to international logistical flow or customs procedures.
- Our Guarantee: If your order has not arrived within 45 business days after dispatch, please contact us immediately. We will investigate promptly and arrange a complimentary replacement or a full refund.
📦 Shipping Policy
Flayrn curates products for people living in small urban homes who value comfort, balance and a closer connection to natural elements.
As we work with specialised international suppliers, some items may include a shipping fee depending on size, weight or handling requirements.
That said, Flayrn offers free worldwide shipping on most products. Any applicable shipping cost is always displayed clearly at checkout, ensuring full transparency before you complete your purchase.
In summary:
- Some items may include a shipping fee based on handling requirements
- Most items include free worldwide shipping
- All shipping costs are shown clearly at checkout
Our goal is to provide a calm, straightforward shopping experience — without surprises.
🔁 Refund Policy
Your satisfaction matters to us. If something doesn’t go as expected, we’re here to help.
Damaged or Defective Items
If your product arrives damaged, defective or not as described, please contact us as soon as possible after delivery.
Once the issue is confirmed, you may choose one of the following options at no additional cost:
- A free replacement of the same item
- An exchange for another product of equal or similar value
- A full refund of the amount paid
Change of Mind
If you decide the product is not right for you, you may request a return within 17 days of receiving your order, provided that:
- The item has not been used
- It is returned in its original condition and packaging
- Return instructions provided by our support team are followed
Once the item is received and inspected, your refund will be processed.
Refund Processing
Refunds are issued:
- After returned items have been received and approved; or
- When a courier officially confirms a parcel was lost in transit
Refunds are processed via the original payment method. Processing times may vary depending on your provider.
🛡️ Privacy & Data Protection
At Flayrn, we respect your privacy and take the protection of personal information seriously.
We collect only the data necessary to process orders, provide customer support and improve your experience. This may include your name, email address, delivery details and payment information.
Your data is handled responsibly and shared only with trusted service providers when required to fulfil your order, such as payment processing and delivery services. We do not sell or misuse personal information.
You have the right to access, update or request deletion of your personal data at any time. For any questions regarding data protection, please contact us directly.
Flayrn is committed to a transparent, respectful and responsible approach to data protection — because trust is essential to everything we do.
🍃Additional Information
Your voice matters to us.
We truly value hearing from you. Understanding what you would like to see from Flayrn helps us offer better support and thoughtful assistance through the pieces we select.
If there’s something you feel is missing, or something you would like us to explore in the future, please feel free to get in touch. Every message is read with care and helps guide the direction of our brand.
Thank you for taking the time to be here with us.
— Flayrn